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What should I do if my item is damaged?

Although we check goods for damage prior to dispatch, it is possible that problems may arise during transit. In this rare circumstance, we ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal could result in a delay of the parcel being returned and instigating a refund or exchange.

You can contact us through or calling 07835140805.  Please attach pictures of damage to both package and item, in the email message. A member of our team will review the details and offer the best resolution to resolve your query as quickly as possible.


How do I arrange a return?

Please contact us at or calling 07835140805 to arrange your return.  We will need to know your order number, the item you want to return and the reason for return, plus proof of postage and cost of postage, to arrange a refund for this. Without proof of postage we may not be able to process your refund or replacement in the rare event that your item is lost in transit. 


Will you refund my postage costs to return an item?

We will cover the return cost if we sent you the wrong item, we have sent a damaged or faulty item or where you are returning a substitute/exchanged item which you do not wish to keep.

We will not refund postage costs to return items which are unwanted or no longer required and exceed the 14 day right to cancel, in accordance with the Distance Selling laws, set out by The Office of Fair Trading.  These costs will need to be covered by you, the customer and we recommend using a delivery service that insures you for the value of the goods and is tracked and signed for upon receipt.  You, the customer, are responsible for the goods until they are signed for or received at the Vintage Magpie premises.

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